How Redbridge Property Handles Your Personal Data
Last Updated: May 2026
Effective From: May 2026
Next Review: May 2027
Introduction
Redbridge Property is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
This policy applies to:
- Our website: redbridge9011.live-website.com
- Our lettings and property management services
- All interactions with our business
Who We Are and Our Data Controller
Data Controller: Redbridge Property
Contact Email: info@redbridgeproperty.uk
Telephone: 020 8590 2277
We are the “data controller” for personal data you provide to us. This means we decide why and how your personal data is used.
What Personal Data We Collect
We collect personal data in various ways:
From You Directly
When you:
- Contact us through our website or by phone/email
- Register as a landlord or tenant
- Apply for our services
- Sign a contract with us
- Make a complaint
- Subscribe to our newsletters
We collect:
- Name and contact details (email, phone, address)
- Date of birth (for verification purposes)
- Identification documents (passport, driving licence)
- Proof of address (utility bills, bank statements)
- Financial information (bank details, credit history)
- Details about your property (location, type, value)
- Details about your tenancy requirements
- Employment and income information
Automatically From Your Device
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited and time spent
- Cookies and similar technologies
From Third Parties
We may receive personal data from:
- Referencing agencies (credit and background checks)
- Previous landlords or agents
- Right-to-Rent verification services
- Local authorities and government agencies
- Sanctions screening providers
- Other property professionals
How We Use Your Personal Data
We use your personal data for the following purposes:
To Provide Our Services
- Finding suitable tenants or properties for you
- Processing rental applications
- Verifying your identity and conducting credit checks
- Managing tenancies and rental payments
- Coordinating repairs and maintenance
- Managing deposits and returns
- Providing property inspections
Legal and Regulatory Compliance
- Complying with Tenant Fees Act 2019
- Fulfilling Money Laundering Regulations 2017 requirements
- Complying with Right-to-Rent verification
- Maintaining deposit protection records
- Processing tax and benefit information
- Responding to legal requests from authorities
Legitimate Business Interests
- Preventing fraud and protecting against financial loss
- Improving our services and website
- Handling complaints and disputes
- Marketing our services (with consent)
- Administrative and operational purposes
With Your Consent
- Sending marketing communications (newsletters, offers)
- Using your data for market research
- Any other use you consent to
Who We Share Your Data With
We may share your personal data with:
Service Providers
- Referencing agencies
- Deposit scheme administrators
- Payment processors
- IT and website providers
- Insurance companies
- Legal and accounting advisors
Government and Authorities
- Local authorities and councils
- Tax authorities (HMRC)
- Police and law enforcement (if required)
- Benefit agencies
- Right-to-Rent verification services
Data Sharing Restrictions: We do not sell your data to third parties for marketing. We do not share your data more widely than necessary to provide our services or comply with the law.
How Long We Keep Your Data
We keep personal data for as long as necessary for the purposes we’ve explained. Typical retention periods are:
| Type of Data | Retention Period | Reason |
|---|---|---|
| Tenant application data | 3 years after tenancy ends | Legal and tax compliance |
| Deposit records | 6 years after return | Legal and tax compliance |
| Rental payment records | 6 years | Tax compliance |
| Identification documents | 6 years | Money Laundering Regulations |
| Complaint records | 3 years | Dispute resolution |
| Website cookies | As per cookie settings | User consent and preference |
| Marketing contacts (if opted-in) | Until you unsubscribe | Your ongoing consent |
After the retention period expires, we securely delete or anonymize your data.
Your Data Protection Rights
Under UK GDPR, you have the following rights:
Right to be Informed
You have the right to clear information about how we process your data (which this Privacy Policy provides).
Right of Access
You have the right to request a copy of the personal data we hold about you. We will provide this within 30 days of your request.
Right to Rectification
If your data is inaccurate or incomplete, you can ask us to correct it.
Right to Erasure
In certain circumstances, you can request that we delete your data. This is not an absolute right and depends on the circumstances.
Right to Data Portability
You have the right to receive your data in a structured, commonly used format and to transfer it to another provider.
Right to Object
You can object to our use of your data for marketing, profiling, or certain other purposes.
How to Exercise Your Rights: To exercise any of these rights, contact us at info@redbridgeproperty.uk or 020 8590 2277. We will respond within 30 days.
Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Our Security Measures Include:
- Encrypted data transmission (HTTPS on our website)
- Secure password protection for access to systems
- Regular security audits and updates
- Limited access to personal data (staff need-to-know)
- Secure document storage and disposal procedures
- Staff data protection training
- Incident response procedures
No Guarantee: While we implement robust security measures, no system is completely secure. Please report any data security concerns to us immediately at info@redbridgeproperty.uk.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your experience.
Types of Cookies:
- Essential Cookies: Required for website functionality
- Analytical Cookies: Help us understand how visitors use the site
- Marketing Cookies: Track your interests for personalized content
You can control cookies through your browser settings or via our cookie consent banner. Please refer to our Cookie Policy for more details.
Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us:
Email: info@redbridgeproperty.uk
Telephone: 020 8590 2277
Website: redbridgeproperty.uk
We aim to resolve any data protection concerns quickly and fairly. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Document Information
Version: 1.0
Date Issued: May 2026
Last Updated: May 2026
Next Review: May 2027
