Transparent and Legally Compliant Fee Structure for Redbridge Property
Last Updated: May 2026
Effective From: May 2026
Next Review: May 2027
Introduction
This document sets out all fees and charges that Redbridge Property may charge to tenants under the Tenant Fees Act 2019. We are committed to transparency and will always provide a clear breakdown of any charges before a tenancy begins or any changes are made.
Important Legal Notice: Under the Tenant Fees Act 2019, certain charges to tenants are prohibited and will be refunded immediately if charged. This page explains what we can and cannot charge.
PERMITTED CHARGES TO TENANTS
Under the Tenant Fees Act 2019, tenants can only be charged for the following fees:
1. Rent
| Item | Details | Amount |
|---|---|---|
| Weekly/Monthly Rent | As agreed in your tenancy agreement | As Agreed |
Rent is the only charge that is not limited or restricted. You are responsible for paying rent in full by the agreed date each month.
2. Deposit
| Item | Details | Maximum Amount |
|---|---|---|
| Security Deposit | Protection against damage/rent arrears | 5 weeks’ rent maximum |
Deposit Protection (Your Rights):
- Your deposit must be held in a government-authorized scheme
- You will receive prescribed information within 30 days
- The deposit can only be used for legitimate deductions
- You can dispute deductions through the scheme
- The full amount must be returned if no deductions are made
3. Holding Deposit
| Item | Details | Maximum Amount |
|---|---|---|
| Holding Deposit | Reserves property during referencing period | 1 week’s rent maximum |
About Holding Deposit:
- Paid when you wish to reserve a property
- Held while we carry out referencing (usually 15 days)
- Refunded if your application is rejected
- Deducted from your security deposit if your application is approved
- Non-refundable if you withdraw your application
4. Changes to Tenancy Terms
| Type of Change | Details | Charge |
|---|---|---|
| Changes to Tenancy Terms | Amendments to tenancy agreement (e.g., added occupants, term extension) | £50 or actual costs (whichever is higher) |
What This Covers:
- Changes made at tenant request (new occupants, term extension)
- Preparation of new agreement documents
- Administrative processing costs
- If costs exceed £50, we will charge actual costs with evidence
5. Late Rent Payment
| Condition | Details | Charge |
|---|---|---|
| Rent 14+ Days Overdue | One-off charge when rent is more than 14 days late | £35 per occasion |
Important: Late payment charges can only be charged when rent is more than 14 days overdue. Payment must first be requested before the charge is applied. This charge is to cover administrative costs of chasing overdue rent.
6. Lost Key or Security Device Replacement
| Item Lost | Details | Charge |
|---|---|---|
| Lost Key/Security Device | Replacement cost for lost keys, key cards, or security fobs | £175 per replacement |
About Lost Key Charges:
- Only charged if you lose keys/security devices
- Covers cost of replacement key/device and lock changes if required
- Must be reported immediately to avoid security issues
- Charge is deducted from your deposit or invoiced separately
- You are responsible for looking after all provided keys and devices
7. Early Termination Fee
| Condition | Details | Charge |
|---|---|---|
| Early Lease Termination | If tenant breaks fixed term lease early (where permitted) | As specified in lease |
Early Termination Details:
- Only charged if you request early exit from a fixed-term tenancy
- Exact amount specified in your individual lease agreement
- Usually covers landlord’s costs of finding new tenant
- Cannot exceed actual losses suffered by landlord
- You must provide notice as specified in your lease
PROHIBITED CHARGES
The following charges are ILLEGAL under the Tenant Fees Act 2019. We will NEVER charge tenants for:
| PROHIBITED CHARGES | WHY IT’S PROHIBITED |
|---|---|
| Referencing/Credit Check Fee | This is landlord’s cost of assessing applications |
| Inventory Check Fee | Landlord must document property condition |
| Administration/Processing Fee | Cost of managing tenancy is landlord’s responsibility |
| Renewal Fee | Extending tenancy is standard business practice |
| Viewing/Showing Fee | Finding tenants is landlord’s responsibility |
| Guarantor Fee | Cost of requiring guarantors falls on landlord |
| Tenancy Documentation Fee | Preparing lease is landlord/agent responsibility |
| Right to Rent Check Fee | Mandatory legal check, landlord must do this |
| AST Check Fee | Preparing assured shorthold tenancy is landlord duty |
| Complaint/Disputes Fee | Handling complaints is part of service |
IF YOU ARE CHARGED ANY OF THESE:
You have the right to request an immediate refund. If we do not refund within 14 days, you can report us to your local council Trading Standards or pursue a claim in court for up to 3 times the unlawful fee charged.
SUMMARY OF PERMITTED CHARGES
| Charge | Maximum/Amount | When Charged |
|---|---|---|
| Rent | As agreed | Monthly |
| Deposit | Max 5 weeks’ rent | Before move-in |
| Holding Deposit | Max 1 week’s rent | When reserving property |
| Changes to Tenancy | £50 or actual costs | When changes requested |
| Late Rent Payment | £35 per occasion | When 14+ days overdue |
| Lost Key/Device | £175 per replacement | When reported lost |
| Early Termination | As per lease terms | If lease broken early |
DEPOSIT DEDUCTIONS AT END OF TENANCY
Your deposit can only be deducted for legitimate reasons. Permitted deductions include:
What Your Deposit Can Cover:
- Unpaid rent
- Damage beyond normal wear and tear
- Cleaning costs (if property left dirty)
- Missing or broken items provided
- Breaches of tenancy agreement
FREQUENTLY ASKED QUESTIONS
Q: Why am I being charged a holding deposit?
A: The holding deposit reserves the property for you while we carry out referencing checks (usually 15 days). This protects both you and us. It’s refunded if your application is rejected or deducted from your deposit if approved.
Q: Can you charge me for checking my references?
A: No. Checking your references is our cost and responsibility as a letting agent. You cannot be charged for this.
Q: What if I lose my keys?
A: If you lose your keys, we will charge you £175 to cover replacement costs and any necessary lock changes. This is a permitted charge under tenant law. The charge can be deducted from your deposit or invoiced separately.
Q: Can you charge me if I pay rent late?
A: Only if rent is more than 14 days late, we will charge £35 as a one-time charge. We must first request payment before charging this fee.
Q: What happens if I want to add a housemate?
A: If you wish to add an occupant or change tenancy terms, we can charge £50 or actual costs (whichever is higher) to cover preparation of new documentation and administrative processing.
Q: How much can my deposit be?
A: Your deposit cannot exceed 5 weeks’ rent. If the rent is £500/week, your deposit maximum is £2,500. Your holding deposit (1 week) is usually deducted from this 5-week amount.
Q: What if I’m charged an illegal fee?
A: Contact us immediately at 020 8590 2277 or info@redbridgeproperty.uk. We will refund the charge within 14 days. If we don’t, you can report us to Trading Standards or take legal action for up to 3 times the illegal fee charged.
LEGAL FRAMEWORK
This Tenant Fees and Charges policy is compliant with:
- Tenant Fees Act 2019 – Restricts letting agent and landlord fees
- Housing Act 2004 – Deposit protection requirements
- Consumer Rights Act 2015 – Fair contract terms
- Renters’ Rights Act 2025 – Additional tenant protections
- Redress Schemes Order 2014 – Complaint escalation procedures
- UK GDPR 2021 – Data protection compliance
CONTACT US
If you have questions about our fees or charges:
Email: info@redbridgeproperty.uk
Telephone: 020 8590 2277
Website: redbridge9011.live-website.com
We are committed to transparency and fairness in all charges. If you have any concerns about fees or charges, we encourage you to contact us as soon as possible so we can resolve the matter.
Document Information
Version: 1.0
Date Issued: May 2026
Last Updated: May 2026
Next Review: May 2027
This Tenant Fees and Charges policy is compliant with the Tenant Fees Act 2019 and all relevant UK lettings law. It should be read in conjunction with your individual tenancy agreement and our Prescribed Information document. All charges listed must be provided in writing before entering into a tenancy.
