About Redbridge Property

Redbridge Property is a lettings and property management agency operating in London and surrounding areas. We provide professional services to landlords and tenants including property letting, management, and tenant finding services. Redbridge Property is name of trust and reliance. We provide services such as Letting, Sales and Management. We provide our customers a great service by provide them their dream destination. We deal our customer in a very professional way. We give very importance to Customer satisfaction. Our customers tell us communication is key, so we make sure we feedback within 24 hours.

We are very confident on what we are doing. We provide our customer all kind of support and practical suggestion to achieve the successful outcome.

Redbridge Property is a lettings and property management agency operating in London and surrounding areas. We provide professional services to landlords and tenants including property letting, management, and tenant finding services.

Services We Provide

Lettings Services

• Tenant Find: Marketing your property, conducting viewings, tenant referencing and selection
• Rent Collection: Collecting rent from tenants and managing financial aspects of the tenancy
• Full Management: Complete property management including tenant find, rent collection, maintenance coordination, and tenant liaison
• Property Management: Managing existing tenancies including repairs, inspections, and tenant queries

Additional Services

• Right-to-Rent verification
• Tenant referencing and credit checks
• Tenancy agreement preparation
• Deposit protection registration
• Gas safety certification coordination
• EPC (Energy Performance Certificate) arrangement
• Property inspections and reporting

Tenant Charges (What Tenants Can Be Asked to Pay)

Under the Tenant Fees Act 2019, tenants can only be charged for:

• Rent (as agreed)
• Deposit (capped at 5 weeks’ rent)
• Holding deposit (capped at 1 week’s rent)
• Changes to tenancy (£50 or actual costs if higher)
• Early termination fees (if tenant requests early exit)
• Lost keys/security device charges (reasonable cost)
• Late payment charges (for rent more than 14 days overdue)

Prohibited Charges to Tenants

Tenants CANNOT be charged for:

• Tenancy referencing or credit checks
• Inventory checks or reports
• Administration or processing fees
• Renewal fees
• Viewing fees
• Any other charges not listed above

Client Money Protection

Any deposits or money held by Redbridge Property on behalf of clients is protected in accordance with the law.

Deposit Protection

All tenancy deposits are protected under the following government-authorised schemes:

• My Deposits – www.mydeposits.co.uk

Other Client Money

Any other client money held (such as rent collected on your behalf) is held in a separate client account and not mixed with office money. We hold appropriate professional indemnity insurance to protect client funds.

Redress Scheme Information

As a lettings agent, Redbridge Property is registered with an independent redress scheme to handle complaints.Our Redress Scheme:

Money Laundering and Anti-Fraud

In accordance with UK money laundering regulations, we are required to:

• Verify your identity before we can proceed with lettings services
• Ask for proof of identity and address
• Screen clients against sanctions lists
• Keep records of all transactions
• Report suspicious activity to the relevant authorities

Data Protection and Privacy

We take data protection seriously and comply with UK GDPR and the Data Protection Act 2018.

How We Use Your Information

We collect and use your personal data to:

• Provide lettings services
• Process referencing and credit checks
• Manage deposits and rental payments
• Communicate with you about your property
• Comply with legal obligations (taxes, sanctions, etc.)
• Resolve disputes and complaints

For full details of how we process your personal data, please see our Privacy Policy.

Your Rights as a Landlord or Tenant

Landlord Rights

• Right to clear, transparent information about our services and fees
• Right to complain through our formal complaints procedure
• Right to escalate complaints to the redress scheme
• Right to access your personal data
• Right to manage your property independently
• Right to cancel services with appropriate notice

Tenant Rights

• Right to clear, transparent information about fees and charges
• Right to protection of your deposit
• Right to prescribed information about deposit protection
• Right to complain about service issues
• Right to confidentiality of personal information
• Protection from unlawful charges (Tenant Fees Act 2019)