DRAFT — This procedure must be reviewed by a UK-qualified solicitor before publication.
Redbridge Property Ltd is a member of The Property Ombudsman (TPO) and is committed to providing a high standard of service. If you are unhappy with any aspect of our service, please follow this procedure.
Step 1 — Contact us directly
In the first instance, please raise your complaint with us in writing:
Redbridge Property Ltd
811 High Road
Ilford
IG3 8TD
Email: info@redbridgeproperty.uk
Phone: 020 8590 2277
We will acknowledge your complaint within 3 working days and aim to provide a full written response within 15 working days.
Step 2 — Internal review
If you remain dissatisfied after our initial response, you may request a review by a senior member of the team. We will respond to this within 15 working days.
Step 3 — The Property Ombudsman
If your complaint is not resolved to your satisfaction after completing our internal procedure, you may refer your complaint to The Property Ombudsman (TPO):
The Property Ombudsman
Milford House
43–55 Milford Street
Salisbury
SP1 2BP
Tel: 01722 333 306
Website: www.tpos.co.uk
You must refer your complaint to TPO within 12 months of receiving our final viewpoint letter. The TPO service is free and independent.
Last updated: April 2026. [DRAFT — SOLICITOR REVIEW REQUIRED]
